Security Service Coordinator

Coordinate security service requests for Houle in Burnaby or Victoria, using customer service, dispatching, and administrative support skills daily.

This Service Coordinator supports Houle’s Security Technology team by coordinating technical support services for valued customers. The role involves triaging calls, assessing support requests, scheduling technicians, and maintaining service documentation. It is not an information technology role.

Key Responsibilities:

• Provide customer service and administrative support to the security Service Team
• Receive customer service requests by phone and email
• Assess support requests and determine appropriate solutions
• Prioritize requests, schedule, and dispatch security service technicians
• Coordinate follow-up with technical staff and billing teams

Requirements:

• High School Diploma
• Two or more years coordinating service requests and dispatching technicians
• Knowledge of Alarm, Fire Monitoring, CCTV, and Access Control systems
• Experience with material ordering, tracking, billing, and reporting
• Strong communication, organization, and prioritization skills

Apply your dispatching, customer service, and security systems knowledge as Houle’s Service Coordinator in Burnaby or Victoria.

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