FortisBC Program Administration Assistant

Support FortisBC’s energy programs with customer service and detailed administration as a full-time regular Program Assistant in Surrey, BC.

Working in the Gas branch, you will administer complex demand-side management programs and help maintain reliable delivery systems. The work includes reviewing applications, addressing rebate concerns, coordinating vendor information, processing invoices, and preparing reports. Strong communication, initiative, and independent judgment are important.

Key Responsibilities:

• Review and approve applications with timeliness and attention
• Resolve rebate complaints under program terms and conditions
• Liaise with departments regarding purchase orders and vendors
• Maintain tracking data and prepare monthly or ad hoc reports
• Monitor customer experiences and suggest service improvements

Requirements:

• Recognized post-secondary certificate in a related discipline
• Minimum two years of recent related work experience
• Excellent oral and written communication skills
• Strong decision-making and problem-solving abilities
• Ability to maintain program oversight while managing details

Bring communication, judgment, and administrative accuracy to FortisBC’s customer-focused program delivery and reporting work.

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