Surrey Account Representative Role

Elevate your career as an Account Representative at DIVERSEcity, combining remote work and in-person responsibilities. This role is key to customer service excellence in Surrey.
DIVERSEcity seeks dedicated Account Representatives to manage client accounts and provide translation services. Candidates are encouraged to have previous experience in call centers and fluency in a second language. You will ensure customer satisfaction through proactive account management and support.
Key Responsibilities:
• Build and maintain relationships with customers
• Resolve customer service issues swiftly
• Process transactions and analytics in the CRM
• Facilitate interpreter scheduling and training
• Conduct outreach for service awareness
Requirements:
• At least one year in a call center position
• Proven experience in account management
• Educational background in customer service or business
• High proficiency in CRM database systems
• Bilingual in English and another language
Enhance your skills in account management and customer service at DIVERSEcity in Surrey!
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