Hybrid Customer Service Call Centre Agent

Hybrid Customer Service Agents support homeowners through clear communication, appointment coordination, and organized customer records from Ideal Siding’s Burnaby office and home.

Ideal Siding seeks a dependable Customer Service Agent as the first customer contact. You will answer questions, understand homeowner needs, resolve issues, and coordinate project manager appointments. Success requires organization, digital confidence, and patient communication while priorities change.

Key Responsibilities:

• Engage customers professionally and listen actively to concerns
• Answer inquiries, resolve issues, and complete follow-ups
• Coordinate project manager meetings and confirm appointments
• Maintain organized interaction records, notes, and feedback
• Flag recurring issues and support script updates

Requirements:

• Customer service, call centre, or administrative experience preferred
• Strong verbal and written communication skills
• Organization, attention to detail, and multitasking ability
• Confidence using support software, databases, and digital tools
• Flexible shifts, rotating Saturdays, and Burnaby attendance required

Bring dependable communication, scheduling accuracy, and organized follow-through to Ideal Siding’s hybrid customer service team supporting homeowners.

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