IT Tier One Help Desk Technician
Group Health Centre • sault ste. marie, algoma district, Canada
10 hours ago
Job description
Support Group Health Centre employees, providers, and clients through Tier One troubleshooting, help desk service, and user access assistance on site.
The IT Tier One Technician delivers timely, professional technical support within GHC’s Information Technology team. This role handles hardware, software, connectivity, and access issues while documenting findings and escalating complex matters appropriately. MyChart patient support is also included.
Key Responsibilities:
- Provide Tier One help desk and peer technical support
- Monitor, prioritize, action, and escalate help desk tickets
- Diagnose hardware, software, connectivity, and access issues
- Support patients with MyChart login and access problems
- Document troubleshooting actions, solutions, and technical records
Requirements:
- Relevant training certificate or three months’ related experience
- Valid G Driver’s Licence
- Strong analytical and data management skills
- Excellent customer service and troubleshooting abilities
- Understanding of security, access management, and confidential information
Apply your troubleshooting, documentation, and customer service skills as a Group Health Centre IT Tier One Technician.
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