Onsite IT Support Technician Burnaby

Provide onsite hardware, software, and technical support in Burnaby while handling desktop troubleshooting and customer questions. This full-time role is based onsite.

The Onsite IT Support Technician delivers day-to-day local and remote desktop support for customers. You will handle inbound calls, troubleshoot operating systems, applications, and hardware, and document resolutions in a ticketing system. Relationship-building supports customer interactions, while time management helps organize technical requests.

Key Responsibilities:

• Provide local and remote desktop support daily
• Handle inbound calls and answer customer questions
• Troubleshoot hardware, software, and application issues
• Document troubleshooting steps and resolutions in ticketing systems

Requirements:

• At least 18 months of IT experience or equivalent
• Install and troubleshoot operating systems and applications
• Install and troubleshoot hardware for project products
• Demonstrate relationship-building skills with customers
• Demonstrate effective time-management skills

Apply your desktop support, troubleshooting, and documentation skills as an onsite technician serving customers in Burnaby.

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