Complaints Case Administrator CPSBC

Manage complaint files for CPSBC as a full-time, permanent Case Administrator using careful judgment, communication, and detailed records management.

Reporting to the conduct manager, you will support the complaints department under College of Physicians and Surgeons of BC policies and procedures. The position involves maintaining files, coordinating daily activities, and collaborating with managers and case administrators. Your work will support communications with complainants, physicians, licensees, and members of the public.

Key Responsibilities:

• Maintain, organize, review, and close complaint files
• Coordinate communications between parties involved in complaints
• Send form letters and complete acknowledgment calls
• Review risks, accuracy, completeness, and required redactions
• Provide interview, committee, correspondence, and electronic records support

Requirements:

• Grade 12 and office administration diploma or equivalent
• Strong interpersonal, communication, analytical, and problem-solving skills
• Working knowledge of Microsoft Word, Outlook, Excel, and Teams
• Ability to protect confidential information and exercise sound judgment
• Excellent organization, proofreading, multitasking, and prioritization abilities

Apply your complaint administration, file management, and communication skills while supporting CPSBC’s professional regulatory processes.

#J-18808-Ljbffr