Airline Reservations Support Specialist

Support airline operations in Brampton through hotel reservations, ground transportation coordination, and professional customer service. A flexible schedule is required.

Accommodations Plus International supports an airline partner onsite by processing requests through API Operations. You will assess customer needs, maintain partner relationships, and provide accurate responses. The position uses reservation systems, phone, email, and other available tools to resolve requests.

Key Responsibilities:

• Serve as onsite liaison for the airline partner
• Process and follow up on client requests
• Negotiate with hotels and ground transportation vendors
• Resolve disagreements calmly using fact-based solutions
• Adapt to irregular airline operations and changing schedules

Requirements:

• Ability to present API positively in customer-facing situations
• Excellent interpersonal and writing skills
• Ability to multitask, prioritize, and stay organized
• Flexible availability for weekends, holidays, and overtime
• Customer service or travel experience is preferred

Apply airline support, reservation systems, and customer service skills while representing API onsite for its airline partner.

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