Bylaw Intake Administrator Penticton

Serve Penticton residents as a Relief Bylaw Intake Administrator, using customer service and communication skills in Penticton, B.C. to triage complaints.

Reporting to the Bylaw Manager, you will provide the first contact for most bylaw complaints. The work combines call intake, file administration, dispatch, and public inquiries. You will explain municipal bylaws while coordinating information with officers, City departments, and outside agencies.

Key Responsibilities:

• Gather information, prepare files, and prioritize calls for service
• Dispatch calls to field officers using two-way radio communications
• Communicate file status while protecting confidential information
• Prepare notices, letters, reports, forms, and tracking documents
• Intake ticket disputes and prepare evidence packages

Requirements:

• Outstanding customer service and strong verbal communication skills
• General office experience and effective computer skills
• Ability to multitask, manage time, and handle pressure
• Familiarity with municipal bylaws and Criminal Code matters
• Ability to build relationships with residents and community contacts

Bring customer service, file administration, and bylaw communication skills to support Penticton’s Bylaw Services Department.

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