Customer Experience Ambassador Oshawa

Create welcoming customer experiences at RCSS 481 Gibb St in Oshawa while applying strong service, safety, and communication skills daily.

Reporting to Asset Protection, this Customer Experience Ambassador supports customers and colleagues at Loblaw Companies Limited. The role emphasizes customer service, store entrance and exit guidance, safety awareness, and calm responses during urgent situations. You will collaborate with store teams while maintaining required records and reports.

Key Responsibilities:

• Welcome customers and colleagues as a first point of contact
• Answer inquiries and guide customer flow at entrances and exits
• Identify and address spills, wet floors, and safety hazards
• Respond calmly to urgent situations and escalate when needed
• Complete accurate daily, weekly, and monthly reports

Requirements:

• Previous retail or customer-facing experience preferred
• Ability to collaborate with store teams and customers
• Exceptional service skills and rapport-building ability
• Professional, friendly, and approachable demeanour
• Ability to stand or walk for extended periods

Support safe, welcoming shopping experiences in Oshawa through customer service, collaboration, hazard awareness, and composed assistance.

#J-18808-Ljbffr