Mobility Healthcare Customer Service Representative

Support mobility and accessibility clients through responsive service, empathetic communication, and accurate administration at Motion. Work closely with their care teams.

As a Customer Service Representative, you will help deliver solutions supporting independence, mobility, and safety for clients of all ages. Motion serves communities through its Canadian network of locations and offers products including wheelchairs, walkers, mobility scooters, and homecare equipment. You will build relationships with clients, loved ones, healthcare practitioners, colleagues, Service Technicians, and Sales Consultants.

Key Responsibilities:

• Deliver outstanding experiences to clients and visitors
• Prioritize urgent phone, email, and in-person inquiries
• Coordinate accurate timing, information, and expectations
• Follow up on rental agreements and quotes
• Collaborate on client orders and related administration

Requirements:

• Interest in healthcare and personal mobility devices
• Experience managing multiple tasks and deadlines
• Ability to learn new software quickly
• Professional, friendly, and flexible communication skills
• Ability to find solutions matching customer needs

Apply customer-facing experience and compassionate coordination to help Motion clients access mobility and healthcare solutions.

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