Shoppers Drug Mart Front Store Supervisor

Lead customer service, cash, and merchandising functions as a Front Store Supervisor at a locally owned Shoppers Drug Mart store.

This supervisor manages front-store operations while keeping customers central to daily service. You will train cashiers and merchandisers, provide guidance, and maintain store standards. The work includes loss prevention, product merchandising, customer issue resolution, and compliance with policies.

Key Responsibilities:

• Manage customer service, cash, cashier, and merchandising functions
• Train staff and provide ongoing guidance and instruction
• Track cash office inventory, cashiers, sheets, and PC Optimum procedures
• Resolve refunds, exchanges, inquiries, and other customer issues
• Maintain organized shelves, displays, housekeeping, and store image

Requirements:

• Planning, judgment, and decision-making abilities
• Independent thinking for organizing the store
• Problem-solving skills supporting customer satisfaction
• Computer literacy and organized work habits
• Product and supplies knowledge with efficient time management

Support Shoppers Drug Mart customers through strong supervision, cash controls, merchandising, and thoughtful problem solving.

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