ServiceNow ITSM Analyst: Admin, Integrations & AI

Newport Williams is seeking an Intermediate ServiceNow Business Analyst for a full-time permanent role in Vaughan, Canada. You will support, configure, and enhance our client's ITSM platform in a structured ITIL-aligned environment to shape how IT services are delivered across the business. Responsibilities include administering core ServiceNow ITSM modules, supporting CSM, testing and troubleshooting, building integrations via REST/SOAP, and leveraging ATF to ensure stable releases while

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