Customer Experience Representative - Parts Division

Enhance customer experiences as a Customer Experience Representative in the Parts Division. Your role is pivotal in navigating solutions for customer complaints while maintaining service excellence.
Engagement with customers to resolve issues efficiently is at the heart of this position. Applicants should possess a Sales/Marketing background and experience in technical equipment to meet customer needs effectively. Excellent communication abilities and a strong dedication to continuous improvement are essential attributes for success.
Key Responsibilities:
• Provide solutions to customer complaints effectively
• Ensure follow-ups for customer satisfaction
• Establish memorable relationships with clients
• Notify supervisors of customer trends and insights
• Conduct mentorship for junior technicians in training
Requirements:
• Certification in Sales/Marketing mandatory
• Background in related customer service an asset
• Competency in Microsoft software required
• Solid technical understanding of equipment essential
• Knowledge of health and safety protocols needed
Utilize your customer service skills to make a lasting impact within an innovative Parts Division team.
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