IT Service Desk Analyst at Bank Australia

Become an integral part of Bank Australia as an IT Service Desk Analyst. This role focuses on providing exceptional 1st and 2nd level tech support to staff via phone and remote tools.
As a Service Desk Analyst at Bank Australia, you will deliver crucial support across various tech issues, ensuring timely resolutions in line with SLAs. Your experience in IT support within an ITIL framework will be essential as you log and manage calls, assist with compliance training, and actively identify improvement opportunities for IT systems.
Key Responsibilities:
• Deliver 1st and 2nd level tech support via phone and desktop tools
• Respond to incoming requests related to hardware and software
• Log and manage support calls using Manage Engine
• Ensure compliance with data risk policies and SLAs
• Contribute to team goals and participate in meetings
Requirements:
• Experience in IT support with ITIL framework
• Strong customer service and communication skills
• Proficiency in Citrix, Windows Server, and Microsoft Office
• Understanding of Microsoft 365 admin tools
• Willingness to provide after-hours support
Drive technical excellence and uphold the core values of Bank Australia in this fulfilling role.
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