Customer Care Manager, Air Logistics

Elevate your career with Kuehne+Nagel as a Customer Care Manager in Western Canada. This role merges air logistics with strong customer engagement to drive commercial growth.

Kuehne+Nagel is seeking a Customer Care Manager for its Western Canada Air Logistics team. The ideal candidate is driven to enhance customer relationships, optimize operational processes, and identify growth opportunities within a diverse portfolio. You will take charge of customer retention, operational excellence, and lead a culture of accountability across your team.

Key Responsibilities: • Lead the Western Canada Customer Care team effectively • Manage a diverse customer portfolio for engagement • Build executive-level relationships and trust with customers • Identify recovery tactics for lost business • Partner with internal teams to execute growth strategies

Requirements: • Experience in air freight or freight forwarding • Strong customer-facing and commercial engagement skills • Track record of solving problems and achieving results • Leadership experience is preferred but not necessary • Self-starter with a resilient and accountable approach

Contribute to a customer-focused environment while driving growth and operational success at Kuehne+Nagel. #J-18808-Ljbffr