Front Store Customer Service Supervisor

Lead customer service, cash operations, and merchandising as a Front Store Supervisor supporting a Shoppers Drug Mart community store. Keep customers at the centre.

This supervisor manages customer service functions involving cash, cashiers, and merchandising. The work includes training staff, supporting loss prevention, resolving customer issues, and maintaining store standards. Independent thinking, organization, and problem solving are essential.

Key Responsibilities:

• Ensure cashiers and merchandisers follow store policies
• Train staff and provide ongoing guidance
• Manage cash office inventory and cashier tracking
• Resolve refunds, exchanges, and other customer issues
• Maintain organized shelves, displays, and store image

Requirements:

• Computer literacy and organized work habits
• Efficient time management skills
• Knowledge of products and supplies
• Independent thinking when organizing the store
• Problem solving to support customer satisfaction

Apply your cash, merchandising, training, and customer service skills as a Front Store Supervisor at Shoppers Drug Mart.

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