Customer Service Order Management Representative

Order management and customer communication define this Customer Service Representative role in Brampton, ON, supporting sales operations across assigned territories.

This Customer Service Representative supports sales operations and order management for internal and external customers. The position handles purchase order changes, pricing variances, shipping status, availability, and follow-up. It also supports wholesale orders, returns, exchanges, warranty claims, and territory reporting while maintaining customer expectations.

Key Responsibilities:

• Respond to inbound phone and email customer communications
• Manage daily orders for assigned territories
• Communicate pricing, shipping, availability, and purchase order changes
• Process wholesale orders, returns, exchanges, and warranty claims
• Resolve customer problems and proactively offer solutions

Requirements:

• High School Diploma or GED required
• Minimum one year customer service experience preferred
• Advanced verbal and written communication skills
• Strong problem-solving, accuracy, and attention to detail
• Proficient computer skills and Microsoft Office Suite comfort

Support KEEN customers through accurate order management, responsive communication, problem-solving, and dependable sales operations coordination.

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