Customer Contact Centre Representative

Serve Canadian Tire Bank Triangle MasterCard members by telephone, using active listening and problem-solving skills from Ontario. This permanent part-time role includes full-time training.

As a Customer Relationship Contact Centre Representative, you will answer varied inquiries about credit card usage, statements, and marketing programs. The role requires English proficiency, computer knowledge, professional communication, and adaptability across changing call types. Training runs Monday through Friday, 8:00 a.m. to 4:00 p.m. for six weeks.

Key Responsibilities:

• Respond courteously to telephone inquiries from Triangle MasterCard members
• Protect customer account information and security
• Apply product, technical, and process knowledge
• Maintain accurate customer information during service interactions
• Provide relevant products and services when appropriate

Requirements:

• English proficiency for the position
• At least one year of customer service experience
• Excellent verbal and written communication skills
• Active listening, problem-solving, and decision-making abilities
• Computer knowledge and basic browser-based function aptitude

Use customer service, communication, and account-support skills to represent Canadian Tire Bank in Ontario’s contact centre.

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