IT Support Consultant Grand Falls-Windsor

Support Memorial University technology across Grand Falls-Windsor and Gander using complex troubleshooting and strong Microsoft expertise. This is a two-year contractual position.

As a PC Consultant III, you will support students, staff, and faculty through the Office of the Chief Information Officer. The work covers classroom, laboratory, office, desktop, mobile, and network technologies. You will also manage service tickets, provide remote assistance, and document technical solutions.

Key Responsibilities:

• Provide onsite and remote IT support to university clients
• Troubleshoot classroom, laboratory, office, desktop, and mobile technologies
• Replace switches, cables, UPS units, and wireless access points
• Support voice and phone services with Network Communications
• Track tickets, answer calls, and document technical solutions

Requirements:

• Three to five years troubleshooting complex IT issues
• Four-year university degree in computer science
• Strong understanding of Microsoft operating systems and applications
• Strong collaboration, communication, assessment, and triage skills
• Ability to travel between Grand Falls-Windsor and Gander sites

Apply your Microsoft, network, and troubleshooting expertise as Memorial University’s PC Consultant III across Newfoundland satellite sites.

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