Food & Beverage Coordinator

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Food & Beverage Coordinator.

Position Summary

Supports all aspects of Food and Beverage operations as assigned by the Food and Beverage Manager.

What will you be doing?

Operations, Standards & Training

• Responsible for maintaining training plans with designated managers/trainers and updating as job descriptions change ensuring employee onboarding is complete.
• Sets up and coordinates training sessions as required, including new hire orientation, cross-training, menu and service standard roll-outs, and system training (Squirrel, OpenTable, 7shifts).
• Keeps staff notice boards current and communicates menu changes, 86 items, upcoming events, GSS results and Best Brews to the team.
• Assists with day-to-day operational needs as necessary, including supporting the floor, banquets and events during peak periods or staffing shortages.

Communications

• With guidance from the Food and Beverage Manager, Weekly 7shifts updates to be sent to the team with following details: - Week ahead, events, operations and any special notes requiring team attention. - Weekly GSS results of F&B with shout out to good reviews and points of improvement. - consistence announcement of new movement within the department, new joiners, promotions etc.

Scheduling & Labour

• Creates weekly F&B department staff schedules based on upcoming events and reservations; reviews time-off and vacation requests for approval and submits the schedule to the F&B Manager by Tuesday end of day.

Payroll & HR Administration

• Payroll - Reviews, compares and approves timesheets in Payworks; at the end of the pay period, confirms hours, sick time and vacation days and consolidates for payment
• Creates weekly Ops Package Reports
• Manages onboarding and offboarding off employees working with relevant departments.

Guest Experience & Reservations

• Reviews QSAs monthly and flags consistent or potential issues to the F&B Manager and Chef
• Tracks staff mentions in guest feedback and communicates recognition and reward incentives
• Monitors the general Food & Beverage emailinboxes daily and ensures guest phone and email inquiries are responded to promptly
• Maintains OpenTable: floor plans, direct event booking links, menus and accurate operating hours

Point of Sale

• Makes product, price and add-on edits in Squirrel as required, including limited quantities for items not being reordered
• Ensures menu covers are presentable and in working order; inventories monthly and requests reorders as needed
• Generate reporting as required for distribution to all Food & Beverage leaders

Events & Banquets

• Maintains and updates the BEO Binder for all hotel events, including meal services, time frames, group names and guest volumes
• Coordinates FOH and BOH communication on event BEO's, meeting updates, and last-minute changes to ensure seamless execution
• Oversees banquet equipment (chafers, heat lamps, spandex, tables) with the floor Manager or banquet server; maintains the equipment list and a list of items requiring repair
• Orders linen and other items as required

Purchasing, Inventory & Vendors

• In conjunction with F&B leaders, ensures proper PAR lists are created for Food and Beverage items
• Creates and maintains order guides with representative contacts (GFS, liquor/wine/beer, paper products, coffee/tea)
• Places liquor and FOH orders; follows up on undelivered orders and notifies leaders when orders are ready for pick-up
• Assists with purchasing and vendor relations by forwarding orders to suppliers, monitoring and expediting orders, and scheduling delivery of available stock
• Verifies receipt of items by comparing items received to items ordered; resolves shipment errors with departments and suppliers
• Coordinates airline orders, scheduling and billing; ensures the team provides inventory weekly for submission
• Participates in monthly liquor and food inventory counts and updates bar inventory sheets with accurate pricing
• Completes quarterly china, flatware and glassware inventory and provides ordering recommendations to the F&B Manager

Accounting & Cash Handling

• Codes all F&B invoices and submits for final review and sign-off
• Maintains dueback and tip pool tracking sheets; completes cash outs and pays out duebacks on designated dates
• Works with accounting and night audit to resolve variances and follows up with staff on outstanding over/under cash drops

Meetings

• Attends weekly BEO, Weekend Review/Resume, Signature Events and Leaders meetings, and monthly Health & Safety meetings
• Coordinates the F&B Leaders Meeting agenda; takes minutes for all meetings and distributes to leaders and attendees by end of day
• Other tasks, duties and/or projects required to support the operation

What are we looking for?

• Previous restaurant, hospitality and/or Banquet experience
• Strong passion for food and beverage
• Current with F&B trends
• Serving It Right required
• Food Safe and First Aid Certificate an asset
• WSET or equivalent certifications/training is an asset
• Guest experiences focused
• Relationship builder
• Team player
• Computer skills -Microsoft, Squirrel, Excel, OpenTable, 7shifts, Payworks

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott and Hilton brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Annual Salary: $46,000 - $48,000

Don't miss this exciting opportunity to join our Four Points and Hampton family!

#J-18808-Ljbffr