Order Processing Customer Service Coordinator

Coordinate customer orders, shipment information, and service requests from the London office using LN, Salesforce, and Microsoft Teams. Accuracy guides every response.

This temporary Customer Service Support position supports day-to-day operations for an environmental manufacturing employer. Agilus by Synergie expects the contract to end January 2027, covering an absence. You will process US orders, respond to routine inquiries, and collaborate with internal departments to maintain customer support.

Key Responsibilities:

• Enter US customer order information accurately in LN
• Respond to customer emails and assigned Salesforce requests
• Explain order lead times, tracking, delivery, and shipment status
• Answer Where to Buy inquiries with purchasing information
• Monitor requests and address inquiries professionally and promptly

Requirements:

• Experience with ERP and CRM systems is an asset
• Knowledge of INFOR LN or Salesforce/SFDC is beneficial
• Strong Microsoft Office skills, including Excel and Word
• Organized scheduling approach with careful attention to detail
• Ability to work independently and support broader teams

Use order coordination, shipment communication, and detailed customer support skills in this London-based temporary assignment.

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