Application Support Analyst at 360insights

Become an Application Support Analyst at 360insights in Whitby, Ontario, focusing on improving application functionality and user support. This role bridges the technical and customer service realms.
In this crucial position, you will troubleshoot and resolve application issues for internal and external users. By partnering with clients, you will gain insights into their business needs and recommend successful strategies. You'll also document project plans and enhancements to ensure a seamless user experience.
Key Responsibilities:
• Investigate and troubleshoot application issues
• Partner with clients for effective solution strategies
• Document requirements and project deliverables
• Analyze data and prepare actionable reports
• Provide training and ongoing support to users
Requirements:
• Experience in SQL and application documentation
• Strong analytical and reporting capabilities
• Excellent communication and customer-focused mindset
• Familiar with incident management processes
• Proven ability to handle multiple priorities
Elevate your career at 360insights by leveraging your technical knowledge in this dynamic analyst role.
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