Retail Postal Services Supervisor

Manage postal services, staff coaching, and customer satisfaction at Shoppers Drug Mart, located at 879 Marine Drive in North Vancouver.

This Post Office Manager position oversees full-service retail postal offerings, including courier items, postal boxes, money transfers, and call-in parcels. You will support cashier performance, recommend hiring candidates, and coordinate training with clear instructions. The work emphasizes Store Standards, exceptional service, loss prevention, and practical decision making.

Key Responsibilities:

• Interview and recommend final candidates for hiring
• Coach employees in postal job functions and procedures
• Assist with Post Office cashier performance reviews
• Ensure employees present the proper public image
• Apply loss prevention systems and parcel-check procedures

Requirements:

• Commitment to exceptional customer service
• Strong verbal and written communication skills
• Ability to ask questions and determine appropriate solutions
• Ability to act on management tasks and goals
• Flexible availability for nights and weekends

Use communication, coaching, and judgment skills to manage postal services and support Shoppers Drug Mart customers effectively.

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