Account Manager

Own and grow a book of commercial accounts — hotels, restaurants, gyms, clinics, and more. Build relationships, ensure service quality, and keep customers renewing year after year.

The Laundry Brothers' commercial business is built on recurring monthly contracts. As Account Manager you own the post-sale relationship: onboarding new accounts, conducting regular check-ins, handling renewals, and spotting opportunities to deepen the partnership. You're not a cold caller — you're the person our commercial customers call when they need something done. This is a remote role based in Greater Vancouver.

Responsibilities.

• Own a book of commercial accounts across hospitality, fitness, medical, and office verticals
• Conduct regular check-ins and quarterly business reviews with key accounts
• Handle contract renewals and identify upsell or volume-increase opportunities
• Coordinate with ops to resolve service issues before they become churn risks
• Onboard new commercial accounts handed off by the sales team
• Maintain accurate account records and activity logs in Close CRM
• Track account health metrics and flag at-risk accounts to leadership

Qualifications.

Required

• 2+ years of account management or client success experience in a B2B environment
• Proven track record of retaining and growing commercial accounts
• Strong relationship-builder — you remember details, follow through, and earn trust
• Comfortable managing 30–60 accounts simultaneously with varying needs
• Excellent written and verbal communication skills in English
• Self-directed and organized working remotely

Nice to have

• Experience managing accounts in hospitality, facilities, or service industries
• Familiarity with CRM tools (Close, Salesforce, HubSpot, or similar)

Compensation & perks.

• Competitive base salary plus account retention and growth incentives
• Fully remote — work from anywhere in Greater Vancouver
• Direct access to founders and ops leadership
• Clear growth path into Senior Account Manager or Commercial Director
• Dental and extended health care after 90 days
• Company laptop and CRM access provided

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