Client Advisor
Brobston Group • toronto, on, Canada
2 hours ago
Job description
Summary
The IWC Client Advisor delivers a personalized luxury client experience while achieving individual and boutique sales targets. This role builds lasting client relationships, represents the brand, and supports the boutique's overall performance.
Responsibilities
- Provide exceptional, personalized service and sell watches, accessories, and services to achieve sales targets.
- Identify sales opportunities, recruit prospective clients, and maintain client relationships through CRM and clienteling activities.
- Handle customer service requests and complete boutique operational tasks with care.
- Represent IWC and its products, history, and partnerships while maintaining visual merchandising standards.
- Support the boutique team and take ownership of a functional area such as visual merchandising, operations, customer service, or CRM.
Requirements
- Three to five years of sales or hospitality experience; sales or hospitality background preferred.
- Fluent in English and comfortable using video chat software.
- Strong communication, relationship-building, selling, and teamwork skills.
- Organized, reliable, results-oriented, and able to manage diverse tasks independently.
- Demonstrated understanding of client satisfaction, luxury service, etiquette, and adapting to individual client needs.
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