Automotive Service Manager Role

Enhance the service department at Western Kia as an Automotive Service Manager. Ensure top-tier customer satisfaction while leading a dedicated team of professionals.
Western Kia is looking for a knowledgeable Service Manager with a passion for people and processes. This role demands at least two years of automotive service leadership experience, along with a strong focus on employee development and accountability. The ideal candidate will thrive in a busy service environment, fostering productivity and satisfaction among both customers and staff.
Key Responsibilities:
• Assist and supervise service team operations
• Foster a respectful and accountable work environment
• Manage customer concerns diplomatically
• Achieve monthly service and performance targets
• Coordinate relationships with Parts and Sales departments
Requirements:
• Minimum two years in service leadership roles
• Strong automotive mechanical knowledge
• Ability to remain calm during customer challenges
• Experience with CRM and Microsoft Office applications
• Organizational skills for efficient department management
Transform the customer experience at Western Kia while building a cohesive service team!
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