Service Administrator

Service Administrator - Security Monitoring

Fraser Valley Fire Protection Ltd. — Abbotsford, BC

Six-month term assignment, full-time, with potential to extend or become permanent

Monday to Friday, 8:00 am to 4:30 pm, in-office

The job

Fraser Valley Fire Protection services fire, life safety, and security systems for customers across the Fraser Valley and beyond.

Responsibilities

• Enter completed labour and parts codes into sales orders
• Gather information from sales orders and service reports
• Send invoices and service reports to customers

Customer Service

• Receive calls directed to our security department
• Triage service calls between technicians and collaborate with other departments
• Provide basic troubleshooting or technical support for simpler problems

Scheduling

• Review customer and site information before booking
• Contact customers with a service date
• Create work orders and calendar entries in INFOtrac and ServiceTrade
• Prepare paperwork and service reports for technicians
• Check for outstanding estimates that can be scheduled alongside a visit

Records

• Data-entry and digitization of existing records.

What we're looking for

No specific credential or security background required. We do want to see that you can:

• Enter detailed data accurately from paper, PDF and verbal sources.
• Handle customer phone and email contact about billing, quotes or bookings, including difficult calls
• Work inside a job management, accounting, ERP or CRM system of any kind
• Manage several small tasks on different timelines
• Catch errors in paperwork and follow up to get the right answer

Useful but not required: service administration in trades or construction, fire protection or alarm industry experience, familiarity with INFOtrac or ServiceTrade, accounts receivable exposure.

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