Entry-Level Technical Support Representative

Launch your career in customer service with MCI as a Technical Support Representative. This entry-level position involves troubleshooting issues, assisting customers, and providing product information through various communication channels.
At MCI, you will engage with both residential and business customers, resolving technical issues and enhancing their experience. Strong communication skills, reliability, and the ability to learn quickly are essential for this role. This position offers comprehensive on-the-job training, making it perfect for those eager to develop their career in technical support.
Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Ensure first call resolution through effective problem-solving
• Research and coordinate with departments to resolve issues
• Document customer claims accurately in systems
• Answer customer queries using knowledge and training
Requirements:
• Minimum 18 years of age with high school diploma
• Excellent oral and written communication skills
• Basic knowledge of Microsoft Office applications
• Ability to type at least 20 words per minute
• Customer service orientation and problem-solving abilities
Embrace the chance to build relationships and leverage your newfound knowledge at MCI.
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