Customer Experience Associate Scotiabank
Scotiabank • victoria, capital regional district, Canada
4 hours ago
Job description
Customer service and digital banking skills matter at Scotiabank’s Royal Bay Village branch in Victoria, British Columbia, working 30 hours weekly.
As a Customer Experience Associate, you represent Scotiabank throughout each customer’s branch journey. Build relationships, uncover needs, process transactions, and explain financial concepts clearly. Support simple sales opportunities while introducing mobile banking applications and digital self-service options.
Key Responsibilities:
- Discover customer needs through proactive listening
- Process day to day banking transactions
- Identify and fulfill simple sales opportunities
- Introduce clients to mobile banking applications
- Assist customers with banking needs
Requirements:
- Proven customer service skills through work or community involvement
- Professional, friendly, and efficient customer assistance
- Flexible schedule availability
- Comfort with simple sales situations
- Strong technical skills promoting digital banking
Bring customer relationships, technical confidence, and service skills to Scotiabank’s Customer Experience Associate team in Victoria.
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