Field Service Dispatch Coordinator

Coordinate field service dispatches using customer service, scheduling, and clear communication to keep technicians prepared and customers informed. Support operations across assigned sites and accounts.

As a Field Service Coordinator, you will manage dispatching, contracted maintenance scheduling, quoted repairs, warranty work, and field documentation. The role combines technician coordination, invoice accuracy, parts readiness, and customer communication. You will work with Service Managers, branches, technicians, contracts, and warranty personnel.

Key Responsibilities:

• Dispatch qualified technicians efficiently within assigned territories
• Schedule maintenance, warranty work, and approved repairs
• Confirm parts, equipment, approvals, and purchase orders
• Verify work orders, timecards, documentation, and invoices
• Communicate service expectations, timing, rates, and requirements

Requirements:

• Minimum two years of similar-industry dispatching experience
• Ability to troubleshoot basic technical questions
• Excellent Microsoft Office and computer skills
• Strong communication, organization, and multitasking capabilities
• Effective problem-solving, negotiation, and decision-making skills

Apply your dispatching, scheduling, invoicing, and customer communication skills to coordinate productive field service operations.

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