IT Support Technician at ABC Recycling

Join ABC Recycling as an IT Support Technician in Burnaby, B.C. This role focuses on frontline IT support, ensuring users have reliable system access and efficient equipment management.
As an IT Support Technician, you will provide Tier 1 support for hardware, software, and connectivity issues across the organization. Your responsibilities will include managing user access, tracking support requests, and ensuring timely troubleshooting. You'll also handle asset management and assist with system administration tasks, involving user account management and cybersecurity training support.
Key Responsibilities:
• Offer Tier 1 technical support for user queries
• Diagnose issues with workstations and mobile devices
• Manage support requests through ticketing systems
• Oversee IT asset lifecycle and inventory records
• Develop IT documentation and user training materials
Requirements:
• 2–3 years of IT support experience
• Strong troubleshooting skills with Windows systems
• Familiarity with ticketing and asset management tools
• Excellent communication skills for user interactions
• Capacity to prioritize tasks in a fast-paced setting
Bring your IT expertise to ABC Recycling and help support a sustainable future.
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