Quality Service Analyst Cranbrook

Quality service analysis meets community impact at CLBC in Cranbrook, with contract management and service monitoring in a hybrid work model.

As a Quality Service Analyst, you represent Community Living British Columbia as the primary contact for service providers. You will negotiate contracts, monitor service quality, develop resources, and manage service requests. The position supports crisis response systems and resources for adults with developmental disabilities and their families.

Key Responsibilities:

• Consult Facilitators about support requests and resource suitability
• Conduct on-site monitoring reviews and investigate service issues
• Assist individuals and families experiencing crises
• Develop service relationships, contracts, and agreements
• Review financial reports for approved funding supports

Requirements:

• Bachelor's degree in Business, Social Work, or related discipline preferred
• Social services experience in resource development or contract management
• Strong written, oral, presentation, and interpersonal communication skills
• Excellent analytical and problem-solving abilities
• Class 5 driver's license and clean driver's abstract

Bring contract negotiation, service monitoring, and stakeholder communication skills to CLBC's Quality Service Analyst position in Cranbrook.

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