Computer technician on the road

• Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
• Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
• Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
• Follows all standard operating procedures (SOPs) through effective knowledge management.
• Works collaboratively with people across the organization.

Staffing and recruiting

• Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
• Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
• Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
• Follows all standard operating procedures (SOPs) through effective knowledge management.
• Works collaboratively with people across the organization.

Qualifications

• Valid driving license required
• Experience: 2 years minimum
• DEC or AEC in computer science
• This is a job on the road, so the candidate must have a car for the job.
• The candidate must be fluent in French (written and spoken) and have a good knowledge of English

Advantages

• Full-time, fixed-term contract
• Working hours: Monday to Friday 40hrs/week
• KM’s and expenses reimbursed
• Salary: $22.00 per hour
• Vacation, holidays
• Benefits after probation period...etc.

Montreal

#J-18808-Ljbffr