Senior Technical Support Specialist
MSP Corp • kingston, on, Canada
12 hours ago
Job description
Technical support expertise meets hybrid or remote flexibility at MSP Corp, resolving complex issues across workstations, networks, and security systems.
As a Senior Support Specialist, you will provide expert assistance, coordinate service delivery, and guide issue resolution. The work includes Windows, Office 365, network hardware, server platforms, and identity management. You will also support customer satisfaction through clear communication and effective service coordination.
Key Responsibilities:
- Resolve routine and complex technical support issues
- Troubleshoot workstations, applications, networks, and security solutions
- Coordinate onsite service delivery and team priorities
- Validate customer-reported fixes against service level agreements
- Mentor junior staff and support specialists
Requirements:
- Information technology diploma or degree, or equivalent experience
- Strong knowledge of Windows and network operating systems
- Hands-on hardware troubleshooting experience
- Strong written, oral, analytical, and problem-solving abilities
- Microsoft, VMWare, or CompTIA certifications are assets
Apply your Windows, networking, hardware, and security troubleshooting skills as a senior technical support specialist at MSP Corp.
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