Airport Passenger Service Agent

Serve passengers safely as a permanent part time Customer Service Agent with Pacific Coastal Airlines in Kelowna, using clear communication and problem solving.

This customer-facing position supports passenger processing, reservations, baggage services, and flight operations. You will represent Pacific Coastal Airlines professionally while providing safe, friendly, and respectful service. The work requires computer skills, multitasking, and flexibility across changing schedules and passenger needs.

Key Responsibilities:

• Check in passengers and issue boarding passes
• Verify immigration documents and check baggage
• Book, change, and cancel flight reservations
• Resolve disruptions by determining alternative flight options
• Execute deplaning and boarding processes safely

Requirements:

• Experience in a customer-facing role
• Clear communication and difficult-conversation skills
• Ability to work under pressure with minimal supervision
• Comfort using computers and payment machines
• Ability to lift up to 70 pounds

Bring passenger service, reservation support, and safety-focused communication to Pacific Coastal Airlines in Kelowna.

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