Customer Service Supervisor at Shoppers Drug Mart

Enhance customer service at Shoppers Drug Mart as a Front Store Supervisor. Oversee operations, including merchandising and cashier functions, in a locally owned store.
In this vital role, you'll manage customer service functions and ensure compliance with store policies at a community-focused location. You will provide guidance to cashiers and merchandising staff while implementing loss prevention measures. This position also requires effective problem-solving skills to resolve customer concerns and ensure satisfaction.
Key Responsibilities:
• Ensure compliance of staff with store policies and procedures
• Train and guide cashiers and merchandisers effectively
• Manage daily cash office inventory
• Resolve customer inquiries and issues promptly
• Oversee merchandising and maintain store organization
Requirements:
• Strong judgment and decision-making skills
• Organized with efficient time management abilities
• Knowledgeable about products and store operations
• Capable of independent thinking in a retail environment
• Computer literacy with basic clerical skills
Lead customer service, merchandising, and team training at Shoppers Drug Mart to foster a positive community shopping experience.
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