Digital Banking Customer Associate

Help Scotiabank customers manage banking needs through digital tools and exceptional service at the Brooks Branch. Work 26.25 hours weekly.

This Customer Experience Associate role supports customers across their branch journey with practical, relatable assistance. You will introduce mobile banking applications, promote digital and self-service options, process daily transactions, and uncover customer needs. You will also contribute to targets through simple sales opportunities.

Key Responsibilities:

• Share technology knowledge with branch customers
• Assist customers with mobile banking applications
• Promote digital and self-service banking options
• Process day-to-day transactions efficiently
• Solve customer needs through clear explanations

Requirements:

• Strong technical skills and digital banking confidence
• Proven customer service skills from work or community involvement
• Professional, friendly, and efficient customer assistance
• Comfort in simple sales situations
• Willingness to work a flexible schedule

Use digital banking expertise and clear communication to help Scotiabank customers manage their needs at Brooks Branch.

#J-18808-Ljbffr