Customer Experience Branch Manager

Lead customer experience excellence at TD Canada Trust in Gravenhurst, Ontario, using coaching and operational leadership to support frontline banking.

As Manager Customer Experience II, you will mentor branch employees, coach advice-giving conversations, and help deliver positive customer interactions. You will manage scheduling, workflows, compliance, and administrative duties within Personal & Commercial Banking. The role also includes resolving complaints, collaborating with One TD partners, and maintaining customer-facing areas according to guidelines.

Key Responsibilities:

• Mentor employees toward exceptional customer experiences and operational excellence
• Maintain schedules, compliance, policies, procedures, and conduct guidelines
• Coach advice-giving strategies and customer conversation techniques
• Resolve complaints and support frontline escalation processes
• Monitor workflows, assign duties, and improve operational issues

Requirements:

• Undergraduate degree or over three years of relevant experience
• Knowledge of process management, banking solutions, and operational functions
• Proficiency with MS Office and internet applications
• Tactful communication with customers, partners, and management
• Strong organization, planning, time management, and influential leadership skills

Bring customer coaching, compliance awareness, and branch operations leadership to TD Canada Trust in Gravenhurst.

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