Contract

Foxboro, United States | Posted on 10/05/2026

TheOrder Processing Coordinator plays a crucial role in providing exceptionalcustomer service and ensuring smooth order processing and logisticscoordination for the Customer Service department.

Thisposition is an integral part of our manufacturing plant and is on-site inFoxboro, MA.

Whatwill you do?

• Efficientlyprocess, prepare, and release orders using order tracking and CRM systems.
• Conductthorough customer order inspections, making necessary revisions based oncustomer requests (e.g., tags, quantities, shipping information).
• Collaboratewith internal departments to gather and provide updates on order status,shipping dates, prices, critical orders, and scheduling freight forwarders.
• Confirmorders, update shipping status, and promptly notify customers of any backordersor delivery delays.
• Provideinitial support by researching and resolving order-related inquiries, ensuringaccurate and up-to-date information within systems.
• Generateshipping and export documentation as required for shipments and orders.
• Ensuresinvoices are processed accurately and distributed to customers on schedule
• Monitorcustomer requests and inquiries using communication platforms.
• Generatereports on customer orders and backlog.
• Collaborateclosely with manufacturing operations to ensure order dates are met

Education:

• Previousexperience working in Customer Service or Order Entry/Processing related roles.
• Excellentverbal and written communication skills.
• Proficiencyin Microsoft Office, SAP, and using digital tools.
• Preferredexperience working in manufacturing operations.

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