Network Operations Incident Specialist

Lead high-impact network incident response for Rogers in Calgary, using troubleshooting and service restoration skills onsite across 24x7 operational shifts.

The Core-Data Network Operations team needs a NOC Specialist to protect wireline core network availability and reliability. You will drive incidents to resolution, support second-level escalations, and meet established service level agreements. The work spans national IP networks, MPLS infrastructure, and compute environments.

Key Responsibilities:

• Drive core-related incidents toward resolution and reduced MTTR
• Lead response activities according to service level agreements
• Provide second-level escalation support for reported incidents
• Engage vendors and carriers during troubleshooting activities
• Report network status, faults, and utilization findings

Requirements:

• Minimum two years of relevant IP network experience
• CCNA or CCNP Routing and Switching certification required
• Analytical troubleshooting skills during high-impact network incidents
• Ability to work days, nights, weekends, and holidays
• Strong communication and client relationship skills

Use incident management, technical troubleshooting, and communication skills to restore Rogers network services and support operational reliability.

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