Weekend Service Desk Analyst at Yardstick Technologies

Enhance your IT career as a Weekend Service Desk Analyst with Yardstick Technologies. Embrace the opportunity to provide first-level support, troubleshoot incidents, and engage directly with clients for effective problem resolution.
As a key member of the Service Team, you will work Saturdays and Sundays from home, and on-site in Edmonton Monday and Tuesday. This position requires 2 years of PC support experience and strong customer service skills. Your role encompasses managing ticket queues, troubleshooting various devices, and resolving user requests for optimal service delivery.
Key Responsibilities:
• Provide 1st level IT support to customers remotely and onsite
• Maintain desktops, peripherals, and network hardware
• Prioritize and manage end-user incidents and service requests
• Log all incidents and requests; escalate issues as necessary
• Participate in on-call work schedule outside normal hours
Requirements:
• 2 years of PC hardware/software support experience
• 1 year in networking, servers, or telecom support
• Strong communication and team collaboration skills
• A+ and ITIL certifications preferred
• Ability to lift heavy IT equipment up to 50 lbs.
Bring your expertise in IT support and customer service to Yardstick Technologies and make a significant impact.
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