Assistant Director of Housekeeping

Lead housekeeping operations at Fairmont Banff Springs in Banff, guiding a 220-person team across a 724-room luxury hotel.

Reporting to the Director of Housekeeping, the Assistant Director leads, coaches, and develops colleagues while maintaining guest and team satisfaction. The position oversees planning, financial performance, labour management, maintenance coordination, safety programs, and environmental initiatives. It also supports departmental projects and hotel-wide collaboration.

Key Responsibilities:

• Establish departmental goals and performance measurements collaboratively
• Coach, develop, and manage Housekeeping team performance
• Plan deep-cleaning cycles for rooms and public areas
• Oversee preventative maintenance and operational standards
• Manage budgets, labour planning, scheduling, and productivity

Requirements:

• Two to three years managing large luxury hotel housekeeping
• Proven ability to lead and motivate large teams
• Computer literacy in Oracle Cloud and Microsoft Windows
• Strong interpersonal and problem-solving abilities
• Hospitality management degree or diploma is an asset

Bring luxury hotel housekeeping leadership, financial ownership, and team development expertise to Fairmont Banff Springs.

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