Customer Experience Team Lead

Lead customer experience onsite with TTEC in Windsor, Ontario, using coaching and empathetic leadership to guide associates toward performance goals.

As a Team Lead, you will provide direct management for your team and report to the Service Delivery Manager. You will motivate associates, answer questions, resolve issues, and handle customer escalations. The work includes coaching, feedback, training coordination, and monitoring performance across TTEC and client metrics.

Key Responsibilities:

• Coach associates toward company and client performance goals
• Coordinate training on updated services, products, or processes
• Monitor attendance, process payroll, and complete administrative tasks
• Handle customer escalations while ensuring quality interactions
• Troubleshoot technology issues and support outage processes

Requirements:

• Associate degree, technical school, or equivalent work experience
• Strong time management and task prioritization skills
• Ability to support team performance in fast-paced conditions
• Empathetic leadership during conflicts with diverse team members
• Comfort with computer systems and multiple applications

Bring coaching, customer focus, and composed decision-making to TTEC's onsite Team Lead position in Windsor, Ontario.

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