Production Applications Support Specialist

Production monitoring and risk reconciliation anchor this full time Applications Support Senior Analyst position within Citi Technology. Strong analysis and communication are central.

The role maintains business applications operating in daily firm operations. You will manage application environments, resolve issues, document technical support, and evaluate risks, vulnerabilities, and security concerns. The position also coordinates development, production support, users, traders, and vendors.

Key Responsibilities:

• Maintain application systems running in daily firm operations
• Perform continuous monitoring and same day risk reconciliations
• Develop and maintain technical support documentation
• Ensure storage, archiving, and contingency procedures function correctly
• Liaise with users, traders, technology groups, and vendors

Requirements:

• Five to eight years of application support experience
• Good all round technical skills and analytical ability
• Knowledge or experience with problem management tools
• Experience tracking and reporting issues using tools
• Ability to explain technical issues simply

Bring application support experience, production monitoring, risk awareness, and practical communication to Citi's daily operating environment.

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