Retail Store Manager

Job Summary: PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

Essential Responsibilities:

• People Leadership: Responsible for employment decisions, building an open-door culture, and creating a schedule for the entire store.
• Overall Store Experience: Leads the associate and pet parent experience, ensures pets are safe and healthy, and evaluates operations to improve processes and services.
• Business Management: Delivers corporate strategy and profitability goals, analyzes reporting, and manages expenses such as labor and supplies.

Qualifications:

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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