Government Client Service Clerk

Support Service Nova Scotia clients with sensitive records, policy interpretation, and responsive service in a permanent Halifax position.

As a Clerk 3 in Vital Statistics, you will provide direction, information, and assistance on complex requests. Your work includes certificates, legal changes of name, and services under the Vital Statistics, Marriage, and Change of Name Acts. Accuracy remains essential.

Key Responsibilities:

• Explain legislative requirements to clients and partners
• Respond to complex inquiries across service channels
• Register vital events and issue certificates
• Protect confidential information with tact and discretion
• Maintain highly secure inventories when assigned

Requirements:

• Four or more years of related administrative or clerical experience
• Previous experience in a client service environment
• Confidence making decisions and analyzing work problems
• Ability to organize multiple tasks and shifting priorities
• Comfort using MS Word, MS Outlook, and the Internet

Use clear communication, sound judgment, and policy knowledge to support trusted public services through Nova Scotia Vital Statistics.

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