Service Writer – Nisku

Brandt is currently seeking a Service Writer for our Nisku, AB location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Job Criteria

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Machinery Manufacturing

#J-18808-Ljbffr