Pre-Engineered Steel Building Technical Coordinator
Pre-Engineered Steel Building Technical Coordinator
Pre-Engineered Steel Building Technical Coordinator
About Us
Toro Steel Buildings is a leading supplier in the pre-engineered steel building industry, delivering innovative and reliable building solutions to clients across North America. We pride ourselves on technical excellence, strong customer relationships, and a fast-paced, high-performance environment.
The Opportunity
We are seeking a Pre-Engineered Steel Building Technical Coordinator with a strong technical mindset and a customer-first approach. In this role, you will act as the bridge between our sales, engineering, and customers , ensuring seamless project execution and exceptional support throughout the entire customer lifecycle.
This is an ideal opportunity for someone with a background in engineering, construction, or technical support who enjoys problem-solving, communication, and working in a dynamic environment.
Key Responsibilities
- Provide technical guidance to customers and internal sales teams on pre-engineered steel building systems
- Act as a liaison between sales and engineering to ensure accurate project execution
- Respond promptly to customer inquiries via phone, SMS, and messaging platforms
- Assist customers with product details, components, and assembly processes
- Troubleshoot installation or setup issues with clear, step-by-step support
- Clarify order details, timelines, and specifications
- Document all interactions accurately in the CRM system
- Collaborate with engineering, logistics, and sales to resolve complex issues
- Escalate technical or safety concerns when necessary
- Maintain a professional, solutions-oriented approach in all interactions
Qualifications
- 1+ year of experience in technical support or customer service (phone/chat preferred)
- Background in engineering, construction, or a related technical field is strongly preferred
- Familiarity with pre-engineered or prefabricated steel buildings is an asset
- Strong communication and problem-solving skills
- Ability to read drawings, manuals, or assembly instructions
- Comfortable working in a fast-paced, team-oriented environment
Nice to Have
- Exposure to pricing, drafting, or project coordination
- Familiarity with engineering or design software
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