IT Operations Support Engineer

Deliver connectivity, hardware, and software support at Johnson Controls while resolving Field IT incidents and service requests end to end. Support varies by hour.

As an Associate IT Operations Engineer, you will support local technology operations and Enterprise and Business Unit projects. Your work spans endpoint vulnerability remediation, PC lifecycle activities, mobile administration, infrastructure support, and vendor coordination. Customer communication, service ownership, and the Johnson Controls Service Management toolset are central to delivery.

Key Responsibilities:

• Install, configure, and support PCs, tablets, printers, and specialized equipment
• Troubleshoot software and remediate endpoint vulnerabilities against security standards
• Provide walk-up, Smart Hands, satellite office, and local infrastructure support
• Manage PC lifecycle, mobile devices, access permissions, and IT procurement
• Coordinate vendors and support Enterprise and Business Unit project initiatives

Requirements:

• Ability to provide hardware, software, connectivity, and Field IT support
• Ability to support servers, network equipment, and VOIP systems locally
• Ability to manage access control and local IT security compliance
• Ability to assist compliance and audit teams with IT activities
• Customer-focused mindset with proactive communication and service ownership

Apply IT operations expertise across hardware, software, security, infrastructure, and customer-focused Field IT service delivery.

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